Privacy Policy

Wakari ("we", "us", or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data in accordance with the General Data Protection Regulation (EU) 2016/679 ("GDPR") and applicable data protection laws.

1. Who We Are

Wakari provides accessibility review tools and inclusion training services to help organizations improve workplace accessibility. For the purposes of GDPR, we are the Data Controller for the personal data you provide when using our services, unless otherwise stated.

2. What Personal Data We Collect

We may collect and process the following types of personal data:

a. Identification and Contact Details

• Name, email address, job title, organization, and phone number
• Billing and payment information (processed securely via third-party providers)

b. Technical and Usage Data

• IP address, device information, browser type, operating system
• Interaction logs, time spent, pages visited, and access times

c. Service-Specific Data

• Accessibility audit inputs (e.g., documents, website URLs, assessment parameters)
• User-submitted content during training or evaluation processes

We do not collect special categories of personal data unless explicitly required for a specific accessibility service and with your consent.

3. Lawful Basis for Processing

We process your personal data based on one or more of the following lawful bases under Article 6 of the GDPR:

• Consent – where you have given clear consent for us to process your personal data
• Contract – where processing is necessary to perform a contract with you
• Legal obligation – where processing is required to comply with the law
• Legitimate interests – where processing is necessary for our legitimate business interests, and these are not overridden by your rights and freedoms

4. How We Use Your Data

We use your data to:

• Provide, manage, and improve our accessibility tools and training
• Respond to support queries and communicate service updates
• Analyze service performance and user engagement
• Send you marketing communications (only with your explicit consent)
• Comply with legal and contractual obligations

5. How We Share Your Data

We may share your data with:

• Service providers that help us operate our services (e.g., cloud platforms, email services, analytics tools)
• Regulatory or law enforcement agencies, if required by applicable laws
• Partners and consultants under data processing agreements, where necessary for delivery of services
• In the event of a business restructure or sale, your data may be transferred to a new entity, subject to this policy

We do not sell or rent your personal data to any third party.

6. International Transfers

If your data is transferred outside the European Economic Area (EEA), we ensure it is protected by appropriate safeguards such as:

• The use of Standard Contractual Clauses (SCCs)
• Transfers to countries with adequacy decisions from the European Commission

7. Data Security

We implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk, including:

• Data encryption and pseudonymization
• Role-based access controls
• Secure storage and transfer protocols
• Regular testing and assessment of security measures

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including satisfying any legal, regulatory, or contractual obligations. Anonymized or aggregated data may be retained for research and development.

9. Your Rights Under GDPR

Under the GDPR, you have the following rights:

• Right to access – obtain a copy of your personal data
• Right to rectification – correct inaccurate or incomplete data
• Right to erasure ("right to be forgotten")
• Right to restriction of processing
• Right to data portability
• Right to object to processing based on legitimate interests
• Right to withdraw consent at any time, where processing is based on consent
• Right to lodge a complaint with your local data protection authority

To exercise your rights, contact us at ofentse@wearewakari.com.

10. Cookies and Tracking Technologies

We use cookies and similar technologies to improve our website and services. You can manage cookie preferences via your browser settings or through our cookie consent tool.

11. Updates to This Policy

We may update this Privacy Policy to reflect legal or operational changes. We will notify users of significant updates through our website or via email, as appropriate.

12. Contact Us